565bet Frequently Asked Questions

565bet requires a valid government-issued photo ID for KYC verification. Accepted documents include your National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate paired with a photo ID. You will also need to submit a selfie holding the document. KYC is required before your first withdrawal can be processed.

KYC verification on 565bet is typically completed within 24 hours of submitting your documents. During peak periods it may take up to 48 hours. You will receive a confirmation notification once your account has been verified. If additional documents are needed, the support team will contact you at your registered mobile number or email address.

No. 565bet strictly prohibits multi-accounting. Each player is permitted exactly one account. Creating duplicate accounts is a violation of the Terms and Conditions and will result in all associated accounts being permanently closed and any balances being forfeited. If you have forgotten your login credentials, use the account recovery option or contact support.

If you cannot log in to 565bet, first use the password reset function by entering your registered mobile number or email address. A reset link or OTP will be sent to you. If your account has been locked due to multiple failed login attempts, contact 565bet support at [email protected] and the team will assist you with account recovery after verifying your identity.

bKash deposits on 565bet are credited to your account balance within 1 to 5 minutes in the vast majority of cases. During periods of high traffic — such as major BPL or IPL match days — processing may occasionally take up to 15 minutes. If your deposit is not reflected after 30 minutes, contact 565bet support with your bKash transaction reference number for immediate assistance.

Yes, 565bet supports deposits via Nagad and Rocket (Dutch-Bangla Bank Mobile Banking) in addition to bKash. The deposit process for both is identical in structure: select your preferred method in the 565bet Deposit section, send funds to the displayed merchant number using your mobile app, and submit the transaction reference ID on the 565bet deposit screen. Credits are typically applied within 1 to 10 minutes.

The minimum deposit on 565bet is ৳200 BDT for all supported mobile payment methods including bKash, Nagad, and Rocket. There is no upper limit on deposits, though your payment provider's own daily transaction limits will apply. For example, standard bKash personal accounts have a daily Send Money limit set by bKash's own policy, which is independent of 565bet's platform limits.

The minimum withdrawal amount on 565bet is ৳500 BDT. Withdrawals are processed to your registered bKash, Nagad, or Rocket wallet — the same wallet you used to make deposits. You must complete KYC verification before your first withdrawal is approved. 565bet does not charge a withdrawal fee, though your mobile wallet provider may apply their standard transfer charges.

Withdrawal requests on 565bet are typically processed within 1 to 24 hours of submission. Most bKash and Nagad withdrawals are completed within a few hours during business hours (Bangladesh Standard Time, UTC+6). First-time withdrawals may take slightly longer as account verification is confirmed. If your withdrawal has not arrived within 24 hours, contact support at [email protected] with your withdrawal reference number.

Yes. 565bet is fully optimised for mobile browsers and works on all modern Android and iOS smartphones without requiring any app download. The platform's responsive design adapts to your screen size, giving you full access to cricket betting, live casino games, slots, and account management directly from your mobile browser. This is particularly convenient given that most Bangladeshi players access the platform via bKash-linked Android devices.

565bet hosts a wide range of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The slots library includes classic 3-reel slots, modern 5-reel video slots, progressive jackpot titles, and Megaways mechanics. Games are available in both free-play demo mode (where applicable) and real-money mode. Browse the full catalogue in the Slots section of the 565bet platform.

Yes. 565bet's live casino section is powered by Evolution Gaming and Ezugi, featuring real human dealers streaming in high definition. Available live games include Live Roulette, Live Baccarat, Live Blackjack, Andar Bahar, Teen Patti, and game show formats such as Crazy Time and Monopoly Live. Live tables run around the clock, making them accessible at any time of day from Bangladesh.

The RTP of each slot game on 565bet varies by title and is set by the game's developer, not by 565bet itself. Most slots in the 565bet library have RTPs ranging from 94% to 97%. You can check the RTP of any specific game within the game's information or paytable screen before playing. 565bet does not alter game RTPs — all games are delivered directly from certified providers with independently verified payout rates.

Wagering requirements on 565bet bonuses specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. The specific wagering multiplier, eligible games, and time limit for each bonus are listed in its individual terms and conditions.

Yes. All 565bet bonuses carry an expiry period, which begins from the date the bonus is credited to your account. If the wagering requirements are not completed within the specified timeframe, the bonus and any associated winnings are forfeited. Expiry periods vary by promotion and are stated clearly in each bonus's terms. Log in to your 565bet account and check the active bonuses section to see the remaining validity period of any bonus currently in your account.

565bet does not charge any platform-side fees for withdrawals. The full amount you request will be sent to your registered mobile wallet. However, bKash, Nagad, and Rocket each apply their own standard cash-out or receive-money charges according to their published fee schedules, which are outside 565bet's control. Always check your wallet provider's current fee schedule to know the net amount you will receive.

565bet protects your personal data with 256-bit SSL/TLS encryption on all platform connections, strict access controls limiting internal data access to authorised personnel only, and encrypted storage for all financial and identity records. 565bet does not sell your data to third parties. Full details of data collection, usage, and your privacy rights are set out in the 565bet Privacy Policy, available at /privacy-policy.

The minimum age to register and play on 565bet is 18 years. This is a strict, non-negotiable requirement. Players are required to confirm their age during registration, and identity documents may be requested at any time to verify compliance. Any account found to belong to a person under 18 will be permanently closed and all associated funds will be held pending investigation.

To self-exclude from 565bet, navigate to the Responsible Gaming section of your account settings and select the Self-Exclusion option, or contact the support team at [email protected] with the subject line "Self-Exclusion Request". Self-exclusion takes effect immediately. Exclusion periods range from 6 months to permanent. During exclusion, your account is suspended for betting and deposits, and all marketing communications are suppressed. The exclusion cannot be reversed before the chosen period ends.

565bet customer support is available 24 hours a day, 7 days a week. The primary contact channel is email: [email protected]. When contacting support, include your registered mobile number, a clear description of your issue, and any relevant reference numbers (such as a transaction ID or bonus code) to help the team resolve your query as quickly as possible. The support team aims to respond to all enquiries within a few hours.