565bet Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal information 565bet collects from players in Bangladesh, how that information is used, who it may be shared with, and what rights you have over your own data. We are committed to protecting your privacy at every stage of your experience on the platform.
Key Points of the 565bet Privacy Policy
The cards below summarise the most important aspects of how 565bet handles your personal data. They do not replace the full policy — please read the complete document below for all details.
Data We Collect
565bet collects the personal information you provide during registration (name, date of birth, contact details), transaction data linked to bKash, Nagad, and Rocket payments, device and browser information, and activity data generated during your sessions on the platform.
256-Bit SSL Encryption
All data transmitted between your device and the 565bet platform is encrypted using 256-bit SSL technology. This ensures that your personal details, payment information, and account credentials cannot be intercepted during transmission.
We Do Not Sell Your Data
565bet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to provide and improve the 565bet platform experience and to meet our legal and fraud-prevention obligations.
Mobile Payment Privacy
Transaction references generated by bKash, Nagad, and Rocket are stored securely to facilitate payment verification and dispute resolution. 565bet does not store full mobile banking credentials or wallet PINs — payment authentication is handled entirely by the respective mobile banking provider.
Your Right to Access
You have the right to request a copy of the personal data 565bet holds about you at any time. You may also request corrections to inaccurate data, or request deletion of data that is no longer required for the purposes for which it was collected, subject to legal retention requirements.
Contact the Privacy Team
For any privacy-related enquiry, data access request, correction request, or deletion request, contact the 565bet support team at [email protected]. We respond to all privacy enquiries within 5 business days.
1 Information We Collect
565bet collects personal information from you in the course of providing its online betting and casino platform services. The type and volume of information collected depends on how you interact with the platform. The following categories of data may be collected:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, National ID or passport number | Registration form, KYC verification submission |
| Contact Data | Mobile phone number, email address, district or city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings updates |
| Financial Data | bKash / Nagad / Rocket wallet numbers, transaction reference IDs, deposit and withdrawal history | Payment processor confirmations, transaction logs |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6) | Automatically collected via platform logs and cookies |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns, search queries within the platform | Platform analytics systems |
| Communications Data | Records of support chat conversations, emails sent to [email protected], feedback submissions | Customer support systems |
Special Category Data: 565bet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. However, if you voluntarily disclose such information during a responsible gaming consultation or support interaction, it will be handled with the highest level of confidentiality and used only to provide the support you have requested.
Data from Minors: The 565bet platform is strictly for users aged 18 and above. 565bet does not knowingly collect personal data from individuals under 18. If we become aware that data has been collected from a minor, we will delete that data promptly and close the associated account.
2 How We Use Your Information
565bet uses the personal data it collects for specific, legitimate purposes. We will not use your data in a manner that is incompatible with the purposes described below:
- Account Creation and Management: To register your 565bet account, verify your identity, authenticate your login sessions, and maintain accurate account records.
- Transaction Processing: To process deposits made via bKash, Nagad, Rocket, and other supported payment methods, and to process withdrawal requests to your registered wallet.
- Platform Personalisation: To tailor your experience on 565bet, including displaying relevant game recommendations, promotions, and betting markets based on your activity history.
- Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance when you contact the 565bet support team.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
- Legal and Regulatory Compliance: To meet applicable legal obligations including identity verification requirements, financial record-keeping mandates, and cooperation with law enforcement or regulatory bodies where required by law.
- Platform Improvement: To analyse usage patterns, diagnose technical issues, test new features, and improve the overall quality and performance of the 565bet platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have consented to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].
- Responsible Gaming: To monitor for indicators of problem gambling behaviour and to facilitate the implementation of responsible gaming tools such as deposit limits, time-out periods, and self-exclusion.
Legal Basis: 565bet processes your personal data on the following legal bases: (a) performance of a contract — to deliver the services you have registered for; (b) legitimate interests — to protect the platform against fraud, improve services, and communicate with you; (c) legal obligation — to comply with identity verification, anti-money-laundering, and record-keeping requirements; and (d) consent — for optional marketing communications and cookies that are not strictly necessary.
3 Sharing and Disclosure of Data
565bet does not sell, rent, or trade your personal information. We may share your data with trusted third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:
- Payment Service Providers: Transaction data is shared with bKash, Nagad, Rocket, and other payment processors as necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection obligations.
- Game Software Providers: Your account identifier and relevant session data may be shared with third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to facilitate the delivery of their games within the 565bet platform. These providers do not receive your full personal profile.
- Identity Verification Services: During KYC (Know Your Customer) checks, your identity documents and personal details may be shared with third-party identity verification providers to confirm your eligibility to use the platform.
- Analytics and Technology Providers: Aggregated and pseudonymised usage data may be shared with technology partners who assist with platform analytics, performance monitoring, and fraud detection systems. These partners are contractually prohibited from using this data for their own commercial purposes.
- Legal and Regulatory Authorities: 565bet will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a court order, or a binding regulatory direction. We will notify you of such disclosures where we are legally permitted to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of 565bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change in the privacy practices applicable to your data.
No Data Sales: 565bet does not and will not sell your personal data to data brokers, advertisers, or any third party for their independent marketing use. All third-party data sharing is limited to what is strictly necessary to deliver the services you use on 565bet.
4 Cookies and Tracking Technologies
565bet uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the platform, remember your preferences, maintain your login session, analyse platform usage, and support security functions. By continuing to use the 565bet platform, you consent to the use of cookies as described in this section.
The following categories of cookies are used on the 565bet platform:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as login session management, security token validation, and load balancing. These cookies cannot be disabled without affecting your ability to use the platform.
- Functional Cookies: These cookies remember your preferences such as preferred language, display settings, and last-visited sections of the platform. They improve your experience by reducing the need to re-enter settings on each visit.
- Analytics Cookies: These cookies collect anonymised data about how visitors use the 565bet platform — for example, which pages are visited most frequently and how users navigate between sections. This data helps us identify areas for improvement. Analytics data is aggregated and does not identify individual users.
- Security Cookies: These cookies help 565bet detect and prevent fraudulent activity, including bot traffic, multi-accounting, and suspicious login patterns. They are an integral part of the platform's security infrastructure.
Managing Cookies: Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies; however, disabling strictly necessary cookies may impair your ability to log in or use core platform features. For instructions on managing cookies in your browser, refer to your browser's help documentation.
Session Data: In addition to cookies, 565bet logs session data including your IP address, login and logout timestamps, pages accessed, and actions taken. This data is used for security auditing, fraud detection, and dispute resolution. Session logs are retained in accordance with the data retention schedule described in Section 5.
5 Data Security and Retention
565bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 256-Bit SSL Encryption: All data transmitted between your device and the 565bet platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
- Access Controls: Access to personal data within 565bet is restricted to authorised personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
- Secure Data Storage: Personal data is stored on secure servers with appropriate physical and logical access controls. Financial transaction data is stored in encrypted form.
- Regular Security Audits: 565bet conducts periodic security reviews of its systems and data handling practices to identify and remediate vulnerabilities.
- Breach Response: In the event of a data security incident that is likely to pose a risk to your rights and freedoms, 565bet will notify affected users as promptly as practicable and take immediate steps to contain and remediate the breach.
Data Retention: 565bet retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business necessity. As a general guide:
- Account registration and identity data: retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping requirements.
- Transaction records: retained for a minimum of 5 years from the date of the transaction.
- Customer support communications: retained for 2 years from the date of the last interaction.
- Analytics and usage data: retained in aggregated or pseudonymised form for up to 3 years.
- Marketing preferences: retained until you withdraw your consent, at which point marketing communications will cease within a reasonable operational timeframe.
No System is Infallible: While 565bet implements robust security measures, no internet-based platform can guarantee absolute security. You play an important role in protecting your own data — use a strong, unique password for your 565bet account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
6 Your Privacy Rights
As a 565bet player, you have a number of rights regarding the personal data we hold about you. To exercise any of these rights, contact the support team at [email protected] with the subject line "Privacy Rights Request". 565bet will respond within 5 business days. We may need to verify your identity before processing your request.
Right of Access
Request a copy of all personal data 565bet holds about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
Right of Rectification
Request correction of any inaccurate or incomplete personal data held by 565bet. You may also update many details directly through your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may require us to keep certain records.
Right to Restrict Processing
Request that 565bet limits how it uses your personal data in certain circumstances, such as while an accuracy dispute is being resolved.
Right to Data Portability
Request that your personal data be provided to you in a structured, commonly used, machine-readable format so that you can transfer it to another service if you wish.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Limitations on Erasure: The right to erasure is not absolute. 565bet is required by law to retain certain records — particularly transaction records and identity verification data — for a minimum period following account closure. Where we cannot fulfil an erasure request in full, we will explain which data must be retained and the legal basis for doing so.
7 Third-Party Services and Links
The 565bet platform incorporates third-party game content and may reference third-party services such as mobile payment providers. This Privacy Policy applies only to the 565bet platform itself and does not govern the data practices of third-party providers whose services are accessible through or referenced on 565bet.
When you make a payment via bKash, Nagad, or Rocket, your transaction is processed directly by those providers through their own mobile banking applications or USSD interfaces. 565bet receives only the transaction confirmation reference and the amount transferred — it does not receive or store your mobile banking PIN, OTP, or full account credentials. The privacy practices of bKash, Nagad, and Rocket are governed by their own respective privacy policies, which we encourage you to review.
Game content delivered within the 565bet platform by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is subject to those studios' own data handling practices in relation to game session data. 565bet limits the data shared with game providers to the minimum necessary to deliver and record game sessions.
565bet is not responsible for the privacy practices of any third-party service, and the inclusion of a third-party service on the platform does not constitute an endorsement of that party's privacy practices.
8 Updates to This Privacy Policy
565bet reviews and updates this Privacy Policy periodically to reflect changes in the platform's data practices, changes in applicable law, or improvements in how we communicate our privacy commitments to you. The effective date at the top of this page indicates when the current version of the policy came into force.
Where changes are material — for example, where we introduce a new purpose for processing your data or a new category of third-party recipient — we will notify registered players by email to the address on file before the change takes effect. For minor or clarificatory changes, updating the effective date and publishing the revised policy on this page is sufficient notice.
Your continued use of the 565bet platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any revision to this policy, you should discontinue your use of the platform and contact [email protected] to request account closure and data handling in accordance with your rights under Section 6.
Contact for Privacy Matters: For all privacy-related enquiries, data access requests, correction requests, deletion requests, or complaints regarding 565bet's handling of your personal data, please contact the support team. Email: [email protected]. We aim to respond to all privacy requests within 5 business days.
Policy Archive: Previous versions of this Privacy Policy are available on request. If you would like to review an earlier version of the policy that was in effect during a specific period of your account relationship with 565bet, contact [email protected] with your request and the relevant date range.
Your Data, Your Control
Questions about your personal data or privacy rights? Our support team is available around the clock. You can also explore our FAQ for quick answers, or return to the homepage to browse 565bet's games and features.
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